Bike Rental Terms and Conditions

  1. The renter bears full liability for the rented item.
  2. The rented item is not insured (a liability agreement is possible upon request). By paying an additional protection fee, the lessor assumes 100% of the risk of damage to the bike.
  3. In the event of loss or theft of the rented items, the renter is 100% liable. In the event of loss of the rented item due to theft or total loss, the current value of the rented item will be invoiced or charged to the renter. (The current value is determined via our IT system based on statistics.)
  4. In the event of theft of the rented item, the customer must in any case file a report with the local police authorities.
  5. In the event of damage to the rented item due to improper use or partial damage to the rented item, the repair costs will be charged to the renter.
  6. Exchanging the rented item for an equivalent item during the contract period is possible at any time. Exchanges for items in higher price categories are also possible for an additional charge, but no refunds will be given when exchanging for items in lower price categories.
  7. The rented item must be paid for until the day of return, whereby the return must take place in the evening by 6:00 PM; otherwise, the corresponding day will also be charged.
  8. Should the rented item, for whatever reason, not be returned to the lessor on time, the lessor will file a report 7 days after the return date.
  9. In the event of early termination of the rental agreement, no refund of the agreed rental fee can be made. Refunds are only made in the event of illness and/or accident upon presentation of a medical certificate.
  10. With your signature, you agree to the professional adjustment of the saddle height, brakes, and bike geometry according to your personal details provided.
  11. With your signature, you declare that you have received the rental object in perfect condition.
  12. Free cancellation up to 2 days before the pickup date with an immediate refund to your account.
  13. The law applicable to the contractual relationship in accordance with the above rental conditions is Italian law.
  14. By booking online, the rental agreement is legally binding under the above conditions.